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Salesforce Advanced-Administrator Exam

Salesforce Advanced-Administrator Exam is related to Salesforce Certified Advanced Administrator (W19) Certification. This exam validates the Candidate knowledge of application extending options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.


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NEW QUESTION 256
Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

  • A. Submit a Salesforce support case.
  • B. Refresh the sandbox from production.
  • C. Merge Production and the sandbox using a template.
  • D. Use the Match Production Licenses tool.

Answer: B

 

NEW QUESTION 257
An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?

  • A. Formula (Text)
  • B. Text Area
  • C. Text Area (Long)
  • D. Text Area (Rich)

Answer: B

 

NEW QUESTION 258
Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record.
Which two ways should the administrator configure this requirement?
Choose 2 answers

  • A. Data Loader
  • B. Lightning Object Creator
  • C. Schema Builder
  • D. Lookup Field

Answer: B,D

 

NEW QUESTION 259
Select an option below that you would use to limit the number of records and assist with data consistency.

  • A. Record types and page layouts
  • B. Workflow field updates
  • C. Picklist and dependent picklist fields
  • D. Custom lookup fields and lookup filters
  • E. Custom formula fields

Answer: D

 

NEW QUESTION 260
When will account assignment rules automatically assign an opportunity to a territory

  • A. Account has no assigned territory
  • B. Account ownership was changed
  • C. When opportunity has no assigned territory and account has been assigned to a territory
  • D. Account has multiple territories

Answer: C

 

NEW QUESTION 261
SFB Industries would like to create a custom objects to link Contacts to multiple Accounts. What type of object/relationship should be created?

  • A. Custom Object with Lookup relationship fields to Contact & Account
  • B. Custom Object with Lookup field to Accounts
  • C. Custom Object with two Master--detail relationship fields to Contact & Account
  • D. Custom Object with Master--Detail relationship field to Accounts

Answer: C

 

NEW QUESTION 262
Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

  • A. Add or remove sales users from a public group with access to the category groups.
  • B. Add custom category groups to the profiles assigned to the sales users.
  • C. Add custom category groups to the roles assigned to the sales users.
  • D. Modify object settings for the category groups on the sales users profiles.

Answer: C

 

NEW QUESTION 263
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?

  • A. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects
  • B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects
  • C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
  • D. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code

Answer: C

 

NEW QUESTION 264
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

  • A. Clone all custom price books from the standard price book
  • B. Manually share each price book to the sales users' profile
  • C. Create a sharing rule to share all price books to sales users
  • D. Set the organization-wide default for price book to Use

Answer: D

 

NEW QUESTION 265
With Salesforce Knowledge integrated into your community, your customers can: Select 3

  • A. Access knowledge articles
  • B. Automatically access your customer accounts, contacts and opportunities.
  • C. Submit Cases
  • D. Access Self Service resources

Answer: A,C,D

 

NEW QUESTION 266
Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

  • A. The email address for the users in the sandbox are invalid.
  • B. Email deliverability CANNOT be changed in a sandbox.
  • C. Approvals can only be tested in a fail or partial data sandbox.
  • D. The email relay is disabled in the sandbox.

Answer: A

 

NEW QUESTION 267
Analyze the number of open cases for each week this year (1)

  • A. cross filter
  • B. dashboard filter
  • C. reporting snapshot
  • D. joined report
  • E. custom report type
  • F. PREVGROUPVAL function
  • G. bucket field

Answer: C

 

NEW QUESTION 268
The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish.
What should the administrator do to fix this?

  • A. Create a new flow to redirect the user when the other flow finishes.
  • B. Use a lightning action to redirect the user
  • C. Update the flow with a local redirect action.
  • D. Add a trigger to redirect the user to a new page.

Answer: C

 

NEW QUESTION 269
DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent.
What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

  • A. Roll-up Summary calculations run after processes and workflows.
  • B. Rows can only be triggered from the records created on standard objects.
  • C. Only standard objects can be used with Roll-up Summary fields.
  • D. Roll-up Summary calculations will prevent a Mow from being triggered.

Answer: A

 

NEW QUESTION 270
Which is the most efficient way to protect a Social Security Number that must be stored on a customer's Contact record?
Select one:

  • A. Page Layouts linked to Record Types.
  • B. Page Layouts.
  • C. Page Layouts linked to Profiles.
  • D. Field Level Security

Answer: D

Explanation:
NOTES:
While you can remove the field in page layouts, the field will still be visible to those users in a report, list view, merge template etc. Field Level Security will prevent the user from seeing the contents of this field anywhere.
https://developer.salesforce.com/docs/atlas.enus.securityImplGuide.meta/securityImplGuide/admin_fls.htm

 

NEW QUESTION 271
A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue?

  • A. Create another change set containing all components and deploy it
  • B. Edit the change set, deactivate it and then add the missing component
  • C. Deploy the change set and then submit another change set for deployment
  • D. Clone the change set. edit the components and deploy it

Answer: D

 

NEW QUESTION 272
AW Computing (AVVC) has customers In multiple countries. AWC would li<e to set up advanced currency management for Its system.
Which two considerations should AWC be aware or prior to implementing this change to the existing system?
Choose 2 answers

  • A. When a currency is added to an organization's List of supported currencies, it cannot be deleted.
  • B. Opportunities will only display sales In the customer's localized currency.
  • C. Historical trend reports will only use the last dated exchange rate.
  • D. Once enabled, advanced currency management cannot be disabled.

Answer: A,C

 

NEW QUESTION 273
A sales manager cannot view contact owned by a salesperson. The sales person is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

  • A. The contact has not been manually shared with the manager
  • B. The contact is not linked to an account
  • C. Contact sharing settings are Private
  • D. Contact sharing setting have Grant Access Using Hierarchies unchecked

Answer: B

 

NEW QUESTION 274
A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate
#m*e the sates rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

  • A. Enable public groups for sharing.
  • B. Add the Manual Sharing button the page layout.
  • C. Create an ownership-based sharing rule.
  • D. Include the nap on the Opportunity Team.

Answer: D

 

NEW QUESTION 275
Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.
How should the administrator solve this issue?

  • A. Create a new record type and page layout for Canadian customers, ensuring their pages look different.
  • B. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
  • C. Modify the page layouts to move the Country field into its own section.
  • D. Create an in-app guidance prompt for Canadian records.

Answer: D

 

NEW QUESTION 276
What are two considerations an administrator should consider when setting up quotes?
Choose 2 answers

  • A. When a quote is deleted the related opportunity and products are deleted as well
  • B. Quotes can be synced with multiple active quotes
  • C. Quote PDF text aligns to the left side of the page instead of the right.
  • D. Discount fields on quotes can be a negative number
  • E. Price books must be active in an opportunity before you can create quote for the opportunity

Answer: C,E

 

NEW QUESTION 277
User is not the Owner of record and he has given READ/WRITE permission using Manual Sharing. However his profile only has READ permission. What will be actual permission for that record of that user.

  • A. Can delete record
  • B. Can only edit what he owns
  • C. Can read only
  • D. Can edit

Answer: C

 

NEW QUESTION 278
While working with a report a Sales Manager at SFB Industries would like to see the % that each opportunity is contributing to the overall pipeline. How can this be achieved?

  • A. Create a custom summary formula and use the PARENTGROUPVAL function
  • B. Create a formula field on the opportunity and include this in the report
  • C. Create a formula field on the opportunity that uses the PARENTGROUPVAL function. Include this in the report
  • D. Create a custom summary formula and use the PREVGROUPVAL function

Answer: A

 

NEW QUESTION 279
Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

  • A. Yes
  • B. No

Answer: A

 

NEW QUESTION 280
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Salesforce Advanced-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain How To Create And Maintain Service Entitlements And Entitlement Processes
Topic 2
  • Explain How To Create And Maintain Salesforce Knowledge (Article Record Types, Data Categories)
Topic 3
  • Describe The Capabilities Of Forecasting (Categories, Hierarchy, Quotas)
Topic 4
  • Given A Scenario, Determine The Implications To Record And Field Data Access
Topic 5
  • Describe The Capabilities Of Territory Management And The Implications For The Sharing Model
Topic 6
  • Given A Scenario, Determine The Appropriate Tools For Monitoring And Troubleshooting System Activity (Debug Log, Set Up Audit Trail)
Topic 7
  • Describe The Features Of Salesforce Which Enable Interaction Between Support Agents And Customers
Topic 8
  • Explain How To Set Up And Maintain Salesforce Content
Topic 9
  • Describe The Appropriate Use Of Relationship Types When Building Custom Objects (Master Detail, Lookup)
Topic 10
  • Explain The Tools And Best Practices For Improving And Enriching Data Quality (Validation, Managing Duplicates, Enriching, Archiving)

 

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