Easily To Pass New Avaya 33820X Dumps with 65 Questions
Latest 33820X Study Guides 2023 - With Test Engine PDF
NEW QUESTION 32
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase agent retention
- C. To increase first contact resolution
- D. To increase self-service usage
Answer: C
NEW QUESTION 33
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Proficient
- C. Performance
- D. Progressive
- E. Predictive
Answer: A,D,E
NEW QUESTION 34
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Advanced License (AL)
- B. Standard License (SL)
- C. Application Specific Licensing (ASL)
- D. Enablement Licensing (EL)
Answer: D
NEW QUESTION 35
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 130
- B. ASP 110
- C. ASP 100
- D. ASP 120
Answer: D
NEW QUESTION 36
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS Windows Server 2016
- B. MS SQL 2017
- C. MS SQL 2016
- D. MS Windows Server 2012
- E. Microsoft.NET Framework R4.7.2
Answer: B,D,E
NEW QUESTION 37
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Amazon Web Services
- B. Avaya Solutions Platform Servers
- C. Oracle Fire V880/V890
- D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- E. Oracle Sun Blade 150
Answer: A,C,D
NEW QUESTION 38
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Advanced Call Vectoring
- B. Expert Agent Selection
- C. Best Service Routing
- D. Business Advocate
Answer: C
NEW QUESTION 39
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Secure
- B. Custom
- C. ReadyNow
- D. Enterprise
Answer: C
NEW QUESTION 40
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 41
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 0
- C. 12,000
- D. 15,000
Answer: D
NEW QUESTION 42
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Customer Feedback
- B. Speech/Voice Analytics
- C. Workforce Management
- D. Quality Monitoring
- E. Desktop and Process Analytics
Answer: B,C,D
NEW QUESTION 43
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya Call Management System
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya IX™ Workforce Engagement
Answer: D
NEW QUESTION 44
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. CTI
- B. AACC
- C. Analog
- D. Tl/El
- E. SIP
Answer: A,B,E
NEW QUESTION 45
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Proof of Concept
- B. Virtual Private Clouds
- C. Ready Now Solutions
- D. Contact Center Bundles
Answer: D
NEW QUESTION 46
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Contact Center
- B. IX™ Workforce Engagement
- C. IX,H Workplace
- D. IX™ Orchestration
Answer: A,C
NEW QUESTION 47
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Speech/Voice Analytics
- B. Desktop and Process Analytics
- C. Customer Feedback
- D. Quality Monitoring
- E. Workforce Management
Answer: A,B,C
NEW QUESTION 48
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
- A. XML Client
- B. XML Service
- C. XML Application
- D. XML Server
Answer: D
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255
NEW QUESTION 49
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 50
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