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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A) Ready Now Solutions
B) Virtual Private Clouds
C) Contact Center Bundles
D) Proof of Concept

2. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Visual Designer
B) Call Vectoring
C) Avaya IX™ Orchestration
D) Graphical Designer

3. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) CC-Elite can be ordered as a standalone for a 3rd party PBX.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) Call Center Elite includes Business Advocate.
E) It is sold through Direct and Indirect channels.

4. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 4 = DSPs
B) Number of agents X 5 = DSPs
C) Number of agents X 2 = DSPs
D) Number of agents X 3 = DSPs

5. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 600
B) 800
C) 700
D) 500

Solutions: