Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

Directory Server
New License Generation
Configure Interaction Media Server
Database Server
Configuring IC Switchover Process
License Management and Allocation
Interaction Center Architecture
Licensing Users and Stations
Configure SIP addresses
SIP Line Configuration
Interaction Center Platform Overview
DID/DNIS Routing
SIP Proxy
SIP Station Configuration
Configure Regionalization
Dial Plan
Interaction Center Security Methods
TroubleShooting
Log Retrieval Assistant
WireShark Analyzer
IC Licensing Overview
IC System Manager
Installing IC and Interaction Media Server
Gateways Overview
Running Setup Assistant
DHCP
Codecs
IC Survey File
Using Interactive Update Client
Post Installation Configuration
Interaction Subsystems
Site Information
Log Viewer
Interactive Update Provider Overview
DNS Server
Reporting Tables
Understanding Lines and Groups
Configure Line Groups

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

ADSL
NETANN
KVM / USB Answer: B,C
MSML

Which protocol is SIP Server using when in communication with Softswitch?

T-Lib
SIP
Proprietary protocol Answer: C
CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

120%
101%
150% Answer: B
130%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

contact Answer: A
via
From
To

Which statements are correct?

Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
Genesys Media Server supports Treatments Answer: B
The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

m=audio 0 RTP/AVP hold
c=IN IP 0.0.0.0
C=INIP 192.168.1.199 Answer: D
a=sendrecv
a=rtpmap:0 hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

6
3
9 Answer: A
1

How is the Genesys SIP Server licensed?

per Agent Answer: A
per running instance
per seat
per any DN

What is the response to REFER when the REFER method is used?

C ACK
200 OK
C NOTIFY Answer: A
202 Accepted
183 session in Progress

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

PUBLISH
INITIATE
INVITE
MESSAGE Answer: A,D
REFER

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Genesys GE0-807 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SIP Server Overview & Architecture	25%	- SIP Server components and modules - Deployment models and high availability - Scalability and redundancy design - SIP protocol fundamentals and call flows
Topic 2: Integration & Interoperability	15%	- Connection to third-party SIP endpoints - Media control and signaling management - Integration with Genesys Framework - Protocol translation and interworking
Topic 3: Routing & Call Processing	20%	- ACD queues and routing points - Call classification and control - SIP routing logic and strategies - Inbound/outbound call handling
Topic 4: Monitoring & Troubleshooting	15%	- Log analysis and problem diagnosis - Common signaling and media issues - Monitoring tools and metrics - Fault recovery and maintenance procedures
Topic 5: Installation & Configuration	25%	- Integration with Genesys Media Server - Basic configuration and parameter settings - Software/hardware requirements - SIP Server installation and licensing