Salesforce Certified Platform User Experience Designer - Plat-UX-101

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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

How would a UX Designer differentiate between voice and tone?

A. Voice reflects frequency and tone is one's pitch.
B. Voice reflects personality, and tone Is the way in which one speaks.
C. Voice is how one speaks, and tone reflects personality.

Question 2

A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A. Tell the customer they need to improve operations before any work can be done.
B. Log the findings and move forward with presenting possible solutions.
C. Conduct a workshop with stakeholders to align on the current state and build consensus.
D. Recommend Field Level Validation to ensure users are entering the correct data.

Question 3

It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?

A. To avoid unconscious confirmation bias
B. To avoid interaction bias
C. To avoid societal bias

Question 4

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:
If the opportunity is closing within 2 weeks If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this?

A. Configure a pre-filtered opportunity list view for each key attribute with the partner group.
B. Allow each user to create a filter for each key attribute and link to the opportunities list view.
C. Create a custom Lightning Web Component using a data table for each key attribute.

Question 5

A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A. User Flow
B. Site Map
C. User Persona
D. Lightning Flow

Solutions: