Oracle RightNow CX Cloud Service 2012 Essentials - 1Z0-465

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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) C$
B) CF$
C) $C
D) CO$
E) RN$

2. Identify the four guidelines that are relevant with regard to web accessibility.

A) Provide multiple methods for finding content.
B) Avoid background sound.
C) Ensure color alone is not used to convey content.
D) Ensure all alternate text is unused.
E) Ensure no underlined content exists.
F) Support increased text sizes.

3. Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A) Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
B) Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
C) Add "print" using the Stop word editor and add "print" to the alias file.
D) Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

4. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Custom Object Create
B) Object Designer
C) Session Authentication
D) Account Authentication
E) Custom Object Read

5. How many levels can Products, Categories, and Dispositions have in each hierarchy?

A) 5
B) 3
C) 2
D) 4
E) 6

Solutions: