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- RightNow Analytics
- Answer Management
- Feedback/Surveys
- Customer Portal
- Application Appearance
- Staff Management
- Chat & Co-Browse
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application Appearance | - Create Navigation Sets - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus |
| Customer Portal | - Self-service functionality setup - Portal deployment and configuration - Portal access control |
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Staff and Profile Management | - Create and manage profiles - Set up staff accounts and roles - Configure agent workflows - Define permissions and access rights |
| Site Configuration and Administration | - System settings and configuration - Search priority and keywords - Message templates and variables - Passport configurations |
| Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
