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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Sie überprüfen eine Präsentation, die den Wert der Übernahme von Service Design-Disziplinen wiedergibt. Welche Aussage wäre NICHT Bestandteil des Wertversprechens?

A) Verbesserte Ausrichtung des Service an den Geschäftszielen
B) Besseres Gleichgewicht der technischen Fähigkeiten zur Unterstützung von Live-Diensten
C) Verbesserte Servicequalität
D) Reduzierte Gesamtbetriebskosten

2. Welches der folgenden BESTEN beschreibt ein Problem?

A) Die Ursache eines oder mehrerer Vorfälle
B) Ein bekannter Fehler, für den Ursache und Lösung noch nicht bekannt sind
C) Die Ursache von zwei oder mehr Vorfällen
D) Ein schwerwiegender Vorfall, der sich kritisch auf das Geschäft auswirkt

3. Wo würden Sie erwarten, dass Ziele für die Behebung von Vorfällen dokumentiert werden?

A) Eine Servicebeschreibung
B) Änderungsanforderung (RFC)
C) Das Service-Portfolio
D) Ein Service Level Agreement (SLA)

4. Wofür wird ein RACI-Modell verwendet?

A) Leistungsanalyse
B) Überwachungsdienste
C) Rollen und Verantwortlichkeiten definieren
D) Konfigurationselemente aufzeichnen

5. Für welche der folgenden Aufgaben ist der Service Catalog Manager NICHT verantwortlich?

A) Stellen Sie sicher, dass die Informationen im Servicekatalog korrekt sind
B) Sicherstellen, dass alle betrieblichen Services im Servicekatalog erfasst sind
C) Stellen Sie sicher, dass die Informationen im Servicekatalog mit den Informationen im Serviceportfolio übereinstimmen
D) Sicherstellen, dass die Informationen in der Service-Pipeline korrekt sind

Solutions: