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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Agility in 1:1 Engagement | 10% | - Change management processes - Revision Manager usage - Lifecycle of engagement updates |
| Contact Policy and Volume Constraints | 13% | - Enforce volume constraints - Manage outbound exposure limits - Avoid customer overexposure |
| Next-Best-Action Concepts | 10% | - Optimize customer value in contact centers - 1:1 customer engagement principles - Essentials of always-on outbound strategies - Define starting population |
| Channels | 10% | - Third-party distribution integration - Real-time containers configuration - Personalized email delivery |
| Actions and Treatments | 12% | - Design outbound actions - Configure single web offers - Define and manage customer actions |
| Engagement Policies | 12% | - Build and manage customer journeys - Create customer engagement policies - Construct engagement strategies |
| Decision Strategies | 25% | - Design and analyze decision strategies - Eligibility and suitability rules - Segmentation and predictive analytics integration |
| AI and Arbitration | 8% | - Action prioritization with predictive models - AI-driven action arbitration - Apply business levers to influence outcomes |
