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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which Windows command is used to determine which ports the server is currently using?

A) netsh interface dump
B) portqry
C) ipconfig /displaydns
D) netstat -an
E) show ports

2. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-A
B) H.450
C) QSIG-B
D) IP Office SCN

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Replace hardware outside warranty.
C) Test and document the results of the implemented solution.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Research possible causes and implement a solution

4. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) All cards may not be seated correctly.

5. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) VoiceMail Pro must be part of the domain.
B) The registry key is a string containing the name of the share.
C) IP Office must be in a SCN.
D) The Workgroup name must be in each server.

Solutions: