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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 14
B) 10
C) 3
D) 13
E) 4

2. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Agent Application
B) Analyst
C) Editor
D) Command User Interface (System Telnet)

3. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Job Report
B) Agent Report
C) Agent Monthly Report
D) Administrative Report

4. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The quota settings were not active for the job.
B) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
E) The calling list being used was downloaded and overwritten during calling.

5. From where can you run the backup complete system?

A) Campaign Monitor
B) Administrator Main Menu
C) Supervisor Main Menu
D) Campaign Analyst

Solutions: