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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET MGT Port
B) NET 1Port
C) XVR-300XB port
D) SER MGT Port

2. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) There is a firewall between the PC and the CMS.
C) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

3. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS is interval based and CMS is call based.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

4. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Routing Directory Number (RDN)
C) Hunt Group Number (HGN)
D) Vector Directory Number (VDN)

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 100000
C) 15600
D) 500000

Solutions: