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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Contact Center Implementation | - Call center configuration
|
| Integration and System Operations | - Avaya Aura integration components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET MGT Port
- B. NET 1Port
- C. XVR-300XB port
- D. SER MGT Port
Correct Answer: D 🗳️
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
- A. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
- B. There is a firewall between the PC and the CMS.
- C. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
- D. Avaya Terminal Emulator is being used on an unsupported operating system.
Correct Answer: B 🗳️
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS is interval based and CMS is call based.
- B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
- C. BCMS receives data internally and stores data in a volatile switch memory.
- D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
Correct Answer: A,D 🗳️
What is the term of an extension that routes calls to specific vector?
- A. Vector Routing Number (VRN)
- B. Routing Directory Number (RDN)
- C. Hunt Group Number (HGN)
- D. Vector Directory Number (VDN)
Correct Answer: D 🗳️
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
- A. 10400
- B. 100000
- C. 15600
- D. 500000
Correct Answer: B,C 🗳️
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