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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) Workforce Optimization (WFO)
C) One-X
D) Voice Portal

2. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
B) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
C) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D) Copy thelicense file to C:\ and reboot the ACCCM server.

3. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Voice Portal Connector
B) Voice Portal Configuration Database
C) Microsoft MVC
D) Voice Portal Postgres Database

4. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The CallRecorded wasnot added to the location.
B) The databaseusername was not configured correctly.
C) The database passwordwas notentered correctly.
D) The web service userpassword was not configured correctly.

5. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5060 or 5061
B) 4022 or 4023
C) 5022 or 5023
D) 65534 or 65535

Solutions: