Avaya ACSS Small and Medium Enterprise (SME) Communications - 3000.2

Avaya 3000.2 test insides dumps
  • Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Jun 19, 2026
  • Q & A: 103 Questions and Answers
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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B) Yes, provide the correct settings in Supervisor Views.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, but a supervisor has to install the CCV software.


2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Verify that the .bin file is in the Manager folder.
B) Determine from the extension form in the Manager application.
C) Look at the files names from the phone menu.
D) Determine from H.323 Phone Status in System Monitor.
E) Determine from Extension Status in SSA.


3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Customer Call Reporter
B) Wireshark
C) System Monitor
D) System Status Application


4. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) LAN Interface Module
B) Voice Compression Module
C) Avaya IP Endpoints License
D) H.323 Networking License


5. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B,C,E
Question # 3
Answer: D
Question # 4
Answer: B,C
Question # 5
Answer: A

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