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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Topic 2: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies |
| Topic 3: Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
| Topic 5: Policies and Settings | 22% | - Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations - Identity and access management |
| Topic 6: Governance Structure | 8% | - Manage workflows and processes - Establish governance policies - Define admin and owner roles |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
A) Multi-workspace public channel
B) Org-wide channel, required
C) Org-wide default channel, required
D) Org-wide default channel, optional
2. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?
A) Model name, key benefits and considerations
B) Workspace recommendations with access level, key benefits and key considerations
C) Model name, workspace recommendations and key considerations
D) Workspace recommendations with channels and key benefits
3. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
A) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
B) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
4. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?
A) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
B) Open the #plz admin channel and send a message requesting support to archive the existing channel.
C) Direct message (DM) a workspace admin and request the archive/unarchive link.
D) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
5. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
A) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
B) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
C) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
D) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
