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Salesforce Plat-UX-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	13%	- User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools
Topic 2: UX Fundamentals	16%	- Human-Centered Design Principles - Usability and Information Architecture - Branding and Visual Design Impact - Accessibility and Inclusive Design
Topic 3: Design Strategy & Solutioning		- Problem Definition and Scoping - Journey Mapping and Experience Design
Topic 4: Prototyping & Validation		- Usability Testing and Iteration - Prototyping Methods
Topic 5: Salesforce Platform UX Implementation		- Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS)

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?

A. Link a company style sheet.
B. Override conflicting Salesforce Lightning Design System (SLDS) styles.
C. Configure the Experience Builder Theme panel.
D. Create a custom-scoped CSS style sheet.

Question 2

Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?

A. Design Tokens on SLDS website
B. Salesforce Extensions for V5 Code
C. A Components Library on developer.salesforce.com is item for later review.

Question 3

Cloud Kicks wants to drive engagement on its website.
Which Salesforce feature should boost B2C engagement?

A. Marketing Cloud Account Engagement
B. Experience Cloud
C. Marketing Cloud Personalization

Question 4

A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers

A. Customer Links
B. Compact Layout
C. Tabs
D. Highlights Panel
E. List Views

Question 5

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers

A. Greater market share
B. Critical investing
C. Economic growth
D. Fewer workplace debates
E. Less employee turnover

Solutions:

Question 1
Answer: C

Question 2
Answer: C

Question 3
Answer: C

Question 4
Answer: B,D,E

Question 5
Answer: A,C,E