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Salesforce Plat-UX-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	13%	- User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools
Topic 2: UX Fundamentals	16%	- Human-Centered Design Principles - Usability and Information Architecture - Branding and Visual Design Impact - Accessibility and Inclusive Design
Topic 3: Design Strategy & Solutioning		- Problem Definition and Scoping - Journey Mapping and Experience Design
Topic 4: Prototyping & Validation		- Usability Testing and Iteration - Prototyping Methods
Topic 5: Salesforce Platform UX Implementation		- Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS)

Salesforce Certified Platform User Experience Designer Sample Questions:

Question #1

A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?

A. Screen Flow
B. Walkthrough App from AppExchange
C. In-App Guidance

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #2

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?

A. Ability to toggle between multiple records
B. Work that is mostly in the field
C. Need for viewing multiple list views at the same time

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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Question #3

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?

A. Voice and tone planning
B. Training and support planning
C. User interface planning

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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Question #4

Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. Which activity should the designer perform?

A. Expert Review
B. User Shadowing
C. Task Analysis

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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Question #5

Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?