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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
| SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.
- A. The security settings are configured in the Cloud Portal.
- B. The images for the storefront are available in the Cloud Portal.
- C. The product master data has already been loaded into SAP Commerce Cloud.
- D. The Git repository has been configured in the Cloud Portal.
- E. The code is working properly locally and it has been pushed to the Git repository.
Correct Answer: A,D,E 🗳️
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
- A. Lead Booster
- B. Email Draft Recommender
- C. Call Lists Generator
- D. Lead Scoring
- E. Account Synopsis
Correct Answer: A,B,E 🗳️
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.
- A. Lead management
- B. Warehouse management
- C. Supplier contract management
- D. Customer consent management
- E. Campaign management
Correct Answer: A,D,E 🗳️
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.
- A. Datasets
- B. Reports
- C. Stories
- D. Dashboards
Correct Answer: B,C 🗳️
In which process are trading partner collaboration and contract negotiations executed?
- A. Design to Operate
- B. Lead to Cash
- C. Source to Pay
- D. Recruit to Retire
Correct Answer: C 🗳️
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