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Salesforce Certified Field Service Consultant Sample Questions:

1. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A) Fieldhistory tracking on asset
B) A custom installation date field on products consumed
C) The standard installation date field on asset
D) A work order related list on asset

2. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A) Relate the Time Sheet to the Work Order Line Item.
B) Relate the Time Sheet Entries to the Service Appointment.
C) Relate the Time Sheet to the Service Appointment.
D) Relate the Time Sheet Entries to the Work Order Line Item.

3. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A) Create an ExcludedResource for the Account.
B) Create a new Work Order Validation Rule.
C) Remove the Technician as a Preferred Resource.
D) Assign the Technician to a new Service Territory.

4. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) When Service Resources are available for work
B) The Time Slots for Appointment Booking
C) The Due Date of the Service Appointment
D) The Maintenance Plan for the Account

5. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Solutions: