Salesforce Certified B2B Solution Architect - Arch-301

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
B) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
C) Suggest that the executive team tie performance metrics to Salesforce usage.
D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

2. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, Service Cloud, and Partner Relationship Management
B) Sales Cloud, B2B Commerce, and Customer Community
C) Sales Cloud, Partner Relationship Management, and Einstein
D) Sales Cloud, B2B Commerce, and Partner Relationship Management

3. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
B) Write custom Apex code to retrieve the data in real time from external systems.
C) Push the data into Salesforce and implement an archival strategy.
D) Re-architect the implementation using Salesforce Connect and external objects.

4. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
B) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

5. Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A) Pricing sync between CPQ and ERP
B) Modifications required to ERP for integration purposes
C) Invoice capabilities in ERP to accommodate billing
D) Product and Pricing structure setup in CPQ

Solutions: