PDF Version DemoMore qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
What is the duration of the ITILSC-SOA Exam
- Passing Score: 28 marks
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Relationship Management | - Customer and Business Relationships
|
| Topic 2: Service Portfolio Management | - Service Portfolio
|
| Topic 3: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 4: Service Level Management | - Performance Management
|
| Topic 5: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 6: Demand Management | - Demand Analysis
|
| Topic 7: Financial Management for IT Services | - Financial Processes
|
| Topic 8: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 9: Supplier Management | - Supplier Lifecycle
|
