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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Number the documents in such a way that this one appears at the top of the list.
B) Add meaningful tags to the document.
C) Make sure you name the document in a way that is easy to search for.
D) Add a priority of "high" to this document.

2. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Admin
C) Documents
D) Chat Icon

3. Select the Access level permission types for workspace membership. (Choose three.)

A) Contributor
B) Full Access
C) Read Only
D) Partial
E) Write Only
F) Collaborator

4. You can select multiple files to upload into a workspace in the Documents feature.

A) True
B) False

5. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The profile information can be used to keep LinkedIn information updated.
C) The education information can be verified against the human resources database.
D) When employees have free time, they can review biographies of their peers.

Solutions: