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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Benchmarking and comparison - Target setting methodologies and best practices |
| Data Gathering, Quality and Reporting | 15% | - Data quality dimensions and improvement - Data sources, collection and validation - Reporting, dashboards and interpretation - Activation and visualization tools |
| The World of KPIs | 15% | - Concepts, terminology and governance - Value and role of KPIs - Challenges in performance measurement - Organizational levels and application |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Ownership, frequency and data definitions - Standardized templates and libraries |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Cascading KPIs across organizational levels - Selection criteria and techniques - Alignment with business goals and initiatives |
| Understanding and Classifying KPIs | 20% | - SMART criteria and definition rules - Taxonomy and classification frameworks - KPI lifecycle and logic - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements doesn't represent a KPI reporting data source?
A) Competitors' annual reports
B) Operational reports
C) Enterprise Resource Planning (ERP) software
D) Surveys
2. Which KPI should be used to balance "New customers (#)"?
A) Increase market share to 20% by the end of the year
B) Time to process orders (# / time)
C) Customer complaints due to poor service or product quality (%)
D) Profitable customers (%)
3. Which of the following statements is a KPI used by a facility maintenance team?
A) Safety
B) Develop a succession plan within 2 months
C) None of the answers
D) Air purity in the production area
4. At what stage in the KPI implementation project should KPIs be linked to rewards?
A) Within 12 months of implementation
B) Never
C) Immediately, upon activation
D) It should be done in conjunction with the rewards and recognition program coordinated by HR
5. Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?
A) 24
B) 240
C) 180
D) 4
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
