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NEW QUESTION # 14
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
Response:
- A. Route requests to a skilled work group.
- B. Route to a skilled member of a work group.
- C. Route the request to a manager who assigns the agent.
- D. Route to a work group based on the location.
Answer: A
NEW QUESTION # 15
Which two options can you configure for a mobile app channel?
(Choose Two)
Response:
- A. Define security behavior for a mobile app such as biometric identifiers
- B. Define the Ul behavior for each view in a case type when the case is displayed on a mobile device.
- C. Design how Ul elements render across different mobile devices.
- D. Manage administrative functions such as access to log files.
Answer: A,D
NEW QUESTION # 16
Which two statements are true about insights? (Choose Two)
- A. You can transform data queries into sharable visualizations.
- B. You can search for and select the fields that you want to include in an insight.
- C. You can edit application data directly in an insight.
- D. You can transform sharable visualizations into data queries.
Answer: A,B
Explanation:
Two statements about insights are true:
* B.You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields.
* C.You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization.
References:
Pega Academy: Insights and Data Visualization
Pega Documentation: Creating and Sharing Insights
NEW QUESTION # 17
Which two statements are true about skipping Stages and Processes? (Choose Two)
- A. A Process always begins unless a Condition is present.
- B. The system always skips Stages unless there is a Configuration to continue.
- C. You can add only one Condition to a Stage or Process.
- D. The system never skips Stages unless a Condition is present.
Answer: A,D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stage and process skipping.
* A: Correct. Stages require conditions to skip.Extract: Pega Academy,Case Management: "Stages skip only with conditions."
* B: Incorrect. Multiple conditions are allowed.Extract: Pega Academy,Case Management: "Stages and processes support multiple conditions."
* C: Incorrect. Stages don't skip by default.Extract: Pega Academy,Case Management: "Stages execute unless configured to skip."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Case Lifecycle; Pega Help,Skipping Stages.
NEW QUESTION # 18
Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.
- A. Build
- B. Adopt
- C. Prepare
- D. Discover
Answer: D
Explanation:
The Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline isDiscover.
* Discover Phase:
* During the Discover phase, the focus is on understanding the business problem, identifying the scope, and defining the high-level requirements.
* Pega Business Architects work with stakeholders to capture objectives directly into the Pega platform, creating user stories and refining the backlog in preparation for future sprints.
References:
Pega Academy: Pega Express Methodology
Pega Documentation: Pega Express Phases and Activities
NEW QUESTION # 19
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add a decision in the Item Return process to change the stage when a return is not necessary
- B. Add an Item Retention alternate stage and define a process for retention of item
- C. Replace the Wait step in the Item Return stage with a Change Stage step
- D. Add a condition to skip the Item Return stage when a return is not necessary
Answer: D
NEW QUESTION # 20
Verifiability of a requirement means the requirement _____________.
Response:
- A. has been agreed upon by both business and IT leadership
- B. must be well documented and concise
- C. must include information that establishes a testable condition
- D. clearly defines all the information necessary to describe the feature or behavior desired
Answer: A
NEW QUESTION # 21
An application will use a data page to store user preferences. This page needs to be available to all the cases associated with a single end user. The most appropriate scope for this data page is ________________.
(Choose One)
Response:
- A. Shared
- B. Requestor
- C. Thread
- D. Node
Answer: B
NEW QUESTION # 22
Select the correct term from the available choices.
Solution:
Determine whether the given solution is correct? Response:
- A. Correct
- B. Incorrect
Answer: A
NEW QUESTION # 23
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
- A. Open the Explore data landing page, and then add a Reporting widget.
- B. Open the Channels landing page, and then add a new portal.
- C. Open the Explore data landing page, and then create a new insight.
- D. Open the Data landing page, and then create a new insight.
Answer: C
Explanation:
To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:
* Open the Explore data landing page:This page allows you to create and explore data visualizations.
* Create a new insight:Insights help you visualize and analyze data trends and metrics.
References:
Pega Academy: Data Exploration and Visualization
Pega Documentation: Creating Insights
NEW QUESTION # 24
You are designing a travel plan application. A hotel booking step displays a form in which users select a hotel and enter their check-in and check-out dates. The application calculates and then displays the cost for the hotel room.
The form also includes fields to select options, such as valet parking. at an extra cost. The application totals the cost for any selected options and adds that amount to the total room cost to equal the grand total. which is displayed in a field.
Which two of the following properties would you use as the target properties?
(Choose Two)
Response:
- A. Price of each option
- B. Total cost for the hotel room
- C. Number of days at the hotel
- D. Total cost of option
Answer: B,D
NEW QUESTION # 25
As a Pega Business Architect, you are encouraging project stakeholders to use Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of the Pega Express value are you applying to your project as a result?
Response:
- A. Solve the business problem.
- B. Leverage the power of Pega.
- C. Design for great experiences.
- D. Accelerate time to value.
Answer: B
NEW QUESTION # 26
Scenario: A company is creating a car rental application to roll out globally. You must be age 18 years or older to rent a car. If you are 18 or older, you pay the company's standard rental rate.
There are some country-specific age requirements. The rental rate adjusts based on age and the country in which you rent a car. In Denmark, you must be 21 or older, and in most states in the United States, you must be 25 or older to rent a car. In some U.S. states such as New York and Michigan, renters between the ages of 18 and 25 pay a higher rate.
Review this scenario and the table, then click the forward arrow to begin.
Solution:
Determine whether the given solution is correct? Response:
- A. Correct
- B. Incorrect
Answer: A
NEW QUESTION # 27
Identify three principals of Pega's Center-out business architecture.
(Choose Three)
Response:
- A. Manage variations to be scale-ready.
- B. Complicate data access, keep logic complex.
- C. Focus on outcomes, align your process.
- D. Drive business logic with Channels.
- E. Manage intelligence centrally.
Answer: A,C,E
NEW QUESTION # 28
Which two situations require a data type?
(Choose Two)
Response:
- A. Patient medical history is accessed from and written to an external system of record.
- B. A Date of account creation field is set to a default value of the current date.
- C. A Currency drop-down is populated with values from an external system of record.
- D. A Work preference picklist is populated with two values: Full time and Part time.
Answer: A,C
NEW QUESTION # 29
Identify each of the choices as a value or best practice of Pega Express™.
- A. Client-focused delivery: Value
- B. Outcome-driven approach: Value
- C. Continuous testing: Best practice
- D. Iterative development: Best practice
Answer: A,B,C,D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega Express principles.
* A: Correct. Client focus is a value.Extract: Pega Academy,Pega Express: "Client-focused delivery is a core value."
* B: Correct. Iteration is a best practice.Extract: Pega Academy,Pega Express: "Iterative development ensures flexibility."
* C: Correct. Outcome-driven is a value.Extract: Pega Academy,Pega Express: "Outcome-driven approach aligns with business goals."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Pega Express; Pega Help,Pega Express Overview.
NEW QUESTION # 30
Which of these rule types can be used in a flow to direct the processing of a case?
(Choose Two)
Response:
- A. Transformer
- B. When
- C. Assignment
- D. Flow Action
- E. Integrator
Answer: B,D
NEW QUESTION # 31
Automating decisions based on business logic enables ________.
Response:
- A. application users to focus on more nuanced decisions that require business expertise
- B. architects to improve the performance of the application
- C. architects to spend less time building the application
- D. application users to mark a specific location for business exceptions that may arise in the process flow
Answer: A
NEW QUESTION # 32
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
- A. Employees submit self-evaluations. If the manager finds it sufficient, the Case continues; if not, it routes back to the employee.
- B. Employees submit expense reports. If expenses are less than USD1000, the Case is routed to the employee's direct manager; otherwise, to the department manager.
- C. Customers place online orders, adding items, shipping, and payment information. Different teams handle fulfillment based on the department.
- D. Customers submit high-priority support requests. If validated as severity 1, the Case routes to a high- priority CSR; otherwise, to the general CSR Work Group.
Answer: A,B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Approve/Reject step usage.
* A: Correct. Expense report routing based on amount uses Approve/Reject for manager approval.Extract
* Pega Academy,Process Design - Approvals: "Approve/Reject steps route tasks for approval, supporting conditional routing."
* B: Correct. Self-evaluation approval with rework uses Approve/Reject.Extract: Pega Academy,Process Design - Approvals: "Approve/Reject steps allow approval or return for rework."
* C: Incorrect. Order fulfillment routing is assignment-based, not approval.Extract: Pega Academy, Process Design - Routing: "Routing to teams uses assignment routing, not Approve/Reject."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Approvals; Pega Help,Configuring Approve/Reject Steps.
NEW QUESTION # 33
You have a data page with customer dat
a. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?
Response:
- A. The data page reloads automatically one hour after it was created.
- B. The data page reloads on the next access one hour after it was created.
- C. The data page reloads on the next access one hour after it was last accessed.
- D. The data page reloads automatically one hour after it was last accessed.
Answer: B
NEW QUESTION # 34
After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage.
The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
- A. Option B
- B. Option A
- C. Option D
- D. Option C
Answer: A
NEW QUESTION # 35
You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?
Response:
- A. Scrum master
- B. Deployment architect
- C. Lead business architect
- D. Project delivery leader
Answer: C
NEW QUESTION # 36
To process a loan application, evaluate an applicant's credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review. Which flow correctly captures this?
- A. Decision shape: >700 to email, <500 to review, else to underwriting.
- B. Decision shape: >700 to review, <500 to email, else to underwriting.
- C. Decision shape: >700 to review, <500 to underwriting, else to email.
- D. Decision shape: >700 to underwriting, <500 to email, else to review.
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests decision flows.
* A: Correct. Matches credit score logic.Extract: Pega Academy,Decision Management: "Decision shapes route based on conditions."
* B: Incorrect. Misaligns paths.Extract: Pega Academy,Decision Management: "Decision logic must match requirements."
* C: Incorrect. Wrong routing.Extract: Pega Academy,Decision Management: "Conditions route to correct paths."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Decision Management; Pega Help, Decision Shapes.
NEW QUESTION # 37
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