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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Configure scheduling policies and optimization rules |
| Managing Resources | 16% | - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership - Set up and manage crews and resource types |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
1. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A) Customer First scheduling
B) Global optimization
C) Resource Schedule Optimization
D) Emergency scheduling
2. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
A) Work Order Generation Method = One Work Order Line Item per Asset
B) Service Appointment Generation Method = One Service Appointment per Work Order
C) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
D) Work Order Generation Method = One WorkOrder per Asset
3. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
A) FSL Dispatcher Permissions
B) FSL Admin Permissions
C) FSL Resource Permissions
D) FSL Agent Permissions
4. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
A) Configure an Auto Dispatch Scheduled Job.
B) Create an Apex Trigger.
C) Enable Drip feed Dispatch.
D) Build a Workflow Rule.
5. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
A) Create a Work Type to automatically create relevant line items for each Asset.
B) Create a Work Order and Work Order Line Item for each Asset being serviced.
C) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
D) Create a Work Type and Work Order for each Asset being serviced.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
