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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A) Customer interviews
B) Journey mapping
C) Content strategy

2. A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?

A) An organization outside of their industry that has solved unique but similar problems
B) A creative setting outside of their office that provides more inspiration and activity
C) complex system that their customers have experienced navigating successfully.

3. A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.
Which tool should the designer use to connect short-term efforts with long-term impact goals?

A) Project plan
B) Impact ladder
C) Service blueprint

4. A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?

A) The desired outcome
B) The hypothesis of the solution
C) The persona being designed for

5. At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A) Dot voting focuses conversation on a few ideas with the most importance to the group,
B) Dot voting lets everyone know what the leaders believe to be the right answers.
C) Dot voting is the fastest way to prioritize and make decisions.

Solutions: