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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is the common theme in total quality management (TQM) across all functions in an organization?
A) To satisfy customer needs
B) To ensure profit from product changes
C) To enhance management software
D) To reward people rather than teams
2. Which term means to schedule a job that starts immediately, regardless of the due date?
A) Forward scheduling
B) Infinite loading
C) Finite loading
D) Backward scheduling
3. What would be an organization's next step after it has revised or implemented new operations?
A) Conduct a final analysis of the existing operation one more time
B) Revise the order of the operation before putting it into service to ensure the order of the operation
C) Reverse the order of the operation to determine that all workers know how to complete the operation
D) Follow up to make sure the new operation resolves quality problems
4. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A) They are experts in their field.
B) They may have suggestions for improving the operation.
C) They know how an operation has always been done with no need to change.
D) They may resist training on new machines.
5. Which definition used for quality evaluates how well a product performs its intended function?
A) Value for price paid
B) Fitness for use
C) Support services
D) Psychological criteria
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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