Peoplecert ITILFNDv5 test insides dumps : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

A) Percentage of service requests fulfilled on first contact
B) Customer satisfaction score after service delivery
C) Quality of the product solutions
D) Number of incidents resolved within agreed targets

2. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) What is the vision?
B) Where do we want to be?
C) Where are we now?
D) Take action

3. Which role authorizes budget for a service in a service relationship?

A) User
B) Sponsor
C) Customer
D) Product vendor

4. Why do many digital service providers aim to reduce or eliminate service actions?

A) To streamline operations and increase consistency by relying more on automation
B) To strengthen direct personal engagement between users and support staff
C) To ensure every service interaction is handled manually for better control
D) To comply with financial and regulatory policies

5. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Design
B) Operate
C) Transition
D) Support

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