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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Architecture | - Supporting capabilities
|
| Topic 2: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 3: Selected Functions | - Operational functions
|
| Topic 4: Key Principles and Models | - Management concepts
|
| Topic 5: Generic Concepts and Definitions | - Core terminology
|
| Topic 6: Selected Roles | - Roles and responsibilities
|
| Topic 7: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 8: Selected Processes | - ITIL processes
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices
- A. 1 and 3 only
- B. 2 and 3 only
- C. All of the above
- D. 1 and 2 only
Correct Answer: C 🗳️
In which document would you expect to see an overview of actual service achievements against targets?
- A. SLA monitoring chart (SLAM)
- B. Operational level agreement (OLA)
- C. Service level agreement (SLA)
- D. Capacity plan
Correct Answer: A 🗳️
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
- A. Business services
- B. Component services
- C. Customer services
- D. Supporting services
Correct Answer: D 🗳️
Which one of the following generates demand for services?
- A. Infrastructure trends
- B. Cost of providing support
- C. Service level agreements (SLA)
- D. Patterns of business activity (PBA)
Correct Answer: D 🗳️
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- A. Describes how the configuration items (CIs) work together to deliver the services
- B. Describes the topography of the hardware
- C. Defines which software should be installed on a particular piece of hardware
- D. Defines how version numbers should be used in a release
Correct Answer: A 🗳️
