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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the IBM Support Assistant tool?

A) an IBM tool that helps customers resolve issues with IBM software products
B) an IBM site where customer is able to download software products
C) an IBM tool for customer entitlement process
D) an IBM internal tool to open an Enhancement Request

2. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Provides on-site knowledge transfer and hands on training.
B) Helping to design a customer solution.
C) Manage customer when he is complaining.
D) Performs product installation at the customers' site.

3. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM My Support webpage
B) IBM Your News Lotus Notes Database
C) IBM Intranet Page
D) IBM ISSTWorkbench

4. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for the Tivoli Domain
B) a list of all Fastpath Component IDs for the Tivoli Domain
C) alist of all OneTeam Component IDs for the Tivoli Domain
D) a list of all supported Component IDs for all Domain/Platform

Solutions: