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WorldatWork B12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Ongoing Management and Relationship Governance | 15% | - Performance monitoring and reporting - Issue resolution and change management - Audit, compliance, and risk oversight - Contract renewal or termination decisions |
| Contract Development and Negotiation | 25% | - Service Level Agreements (SLAs) and performance metrics - Compliance, liability, and termination clauses - Key contract terms and conditions - Negotiation best practices |
| Vendor Selection and RFP Process | 25% | - Developing and issuing Request for Proposal (RFP) - Evaluating proposals and conducting due diligence - Final selection and negotiation strategy - Defining requirements and scope of services |
| Implementation and Transition | 15% | - Transition planning and project management - Data migration and security protocols - Communication and stakeholder alignment - Go-live and initial validation |
| Strategic Rationale for Benefits Outsourcing | 20% | - Outsourcing models and alternatives - Business objectives and outsourcing drivers - Risk assessment and cost-benefit analysis |
