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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 2: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 3: Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Topic 4: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 5: Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Topic 6: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A. Application form using Omniscripts and embed the license fee logic using triggered flows
B. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
C. Application form using Omniscripts and embed the license fee logic using integration procedures
D. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
Question 2
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
A. Set the external organization-wide default sharing settings for grant applications objects to Private.
B. Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
C. Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
D. Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application's progress.
E. Enable the Salesforce Spam Check for Experience Sites.
Question 3
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
A. Marketing Plan
B. Functional requirements specification (FRS)
C. Budget Plan
D. User Stories
Question 4
A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?
A. Use Decision Explainer to understand how the decision was made
B. Use Public Sector Solutions - Selection Explainer to understand how the selection was made
C. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
D. Do testing with relevant data sets and check how each test behaves
Question 5
A government agency must ensure that only investigators assigned to a case can view sensitive investigation details. Supervisors should continue to have visibility across all investigations within their division. Which security approach best meets these requirements?
A. Set organization-wide defaults to Public Read/Write
B. Give all investigators the System Administrator profile
C. Use role hierarchy together with sharing rules or ownership-based access
D. Place all investigation records in a public group
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,B,C | Question 3 Answer: B,D | Question 4 Answer: A | Question 5 Answer: C |
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