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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 2: AI Agents | 35% | - Agent behavior configuration
|
| Topic 3: Governance & Observability | 10% | - AI governance
|
| Topic 4: Prompt Engineering | 20% | - Grounding techniques
|
| Topic 5: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?
- A. Create a custom Agent action which calls a flow.
- B. Configure the Integration Flow Standard Action in Agent Builder.
- C. Create a Flex prompt template in Prompt Builder.
Correct Answer: A 🗳️
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Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?
- A. Task success and resolution rate
- B. Model response time
- C. Prompt length
- D. Number of conversations
Correct Answer: A 🗳️
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An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?
- A. Deploy UC's own custom foundational model on this data first.
- B. Fine-Tune the standard foundational model due to the complexity of the data.
- C. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
Correct Answer: C 🗳️
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Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?
- A. Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,
- B. Create a variable to store the verification status, set it as output from a "Verify Identity" action, and apply a filter so any case-related actions only run when the variable confirms verification.
- C. Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.
Correct Answer: B 🗳️
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Universal Containers (UC) needs to create a prompt template that provides a detailed product description based on the latest product data. The description will be used in marketing materials to ensure consistency and accuracy. Which prompt template type should UC use?
- A. Sales Email
- B. Record Summary
- C. Field Generation
Correct Answer: C 🗳️
