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Cisco 642-091 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Processing Features | - Call handling capabilities
|
| Topic 2: CRM Express Solution Overview | - CRM Express architecture
|
| Topic 3: Microsoft CRM Integration | - CRM Communications Connector
|
| Topic 4: Deployment and Configuration | - Installation and setup
|
| Topic 5: Troubleshooting and Maintenance | - Operational support
|
