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Avaya 132-S-911 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Initial Configuration | 25% | - Network Integration & IP Connectivity - Basic Call Processing Setup - Server and Gateway Installation - Firmware and Software Updates |
| Topic 2: Features & Services Implementation | 15% | - SIP Trunking & SES Integration - Voice Mail & Messaging Integration - Call Routing & Dial Plans - Advanced Call Features |
| Topic 3: System Administration & Maintenance | 25% | - Performance Monitoring - User and Station Administration - System Backup & Restore - Security Configuration |
| Topic 4: Troubleshooting & Problem Resolution | 15% | - System Log Analysis - Call Quality & Media Issues - Endpoint Registration Problems - Gateway & Trunk Troubleshooting |
| Topic 5: System Architecture & Components | 20% | - Media Gateways (G250, G350, G450, G650) - Avaya Communication Manager - Licensing & Software Structure - IP Endpoints & Phones |
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