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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You administer Microsoft Lync Server 2013 clients and servers in your customer's
network. All client computers run Windows 8 Enterprise and Microsoft Lync 2013.
The computers are members of an Active Directory Domain Services (AD DS)
domain named contoso.com. A user installs the Lync Windows Store App on his
computer. He reports that he is unable to sign in to the Lync Windows Store App.
The same user can successfully sign in by using Lync 2013. You need to diagnose
the reason for the failure. What should you do?

A) Run nslookup against the internal DNS server.
B) Run nslookup against an external DNS server.
C) Open a Telnet session to the Lync server.
D) Flush the DNS cache on the client computer.

2. You are a member of the CsAdministrator group that supports a Microsoft Lync Server 2013 datacenter. The datacenter consists of one pool. You implement Enterprise Voice. You do not have Call Admission Control (CAC) enabled. A user reports that when she receives a call to her Private Branch Exchange (PBX) phone, she doesn't get notified in her Lync Client. Other users do not have this problem. You need to ensure that the user is notified by Lync when a call comes in. What should you do?

A) Change the users' Telephony setting to Enterprise Voice.
B) Change the voice policy to enable Simultaneous Ring reroute.
C) Change the voice policy to disable Public Switched Telephone Network (PSTN) reroute.
D) Change the users' Telephony setting to Remote call control.

3. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Contact the Session Initiation Protocol (SIP) provider.
B) Open port TCP/5061 inbound on the Mediation Server.
C) Change the voice policy for this user to < North America > for PSTN usage association.
D) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.

4. You support two Microsoft Lyric Server 2013 servers named Lync2013FE and Lync2013BE. The servers are configured to use contoso.local as their default session initiation protocol (SIP) domain. After your company acquires another company, you add NewCompany.com as the second SIP domain. Your internal DNS server contains the following records:

You discover that internal users who use Lync 2010 and Lync 2013 clients are unable to sign in by using NewCompany.com SIP addresses internally. You need to ensure that users are able to automatically sign in by using NewCompany.com SIP addresses. Which two DNS records should you create? (Each correct answer presents part of the solution. Choose two.)

A) Sip.NewCompany.com A 192.168.10.10
B) _sip._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.NewCompany.com
C) lyncDiscover.NewDomain.com A 192.168.10.10
D) _sipinternal._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.contoso.local
E) Autodiscover.NewCompany.com A 192.168.10.20

5. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS server hosts the following records:
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create the following DNS A record: Meet.contoso.local A 192.168.10.10
B) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
C) Create the following DNS A record: lyncdiscoverinternal.contoso.iocal A 192.168.10.10
D) Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
E) Modify the following DNS A record: admin.contoso.local to point 192.163.10.10

Solutions: