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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 2: Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Topic 3: Practical Application of Sales Cloud Expertise | 33% | - Sales Cloud implementation strategies - Customer success and solution delivery - Scalability and maintainability |
| Topic 4: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Topic 5: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 6: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. A consultant needs to give a Sales Manager visibility into all Opportunities owned by their direct and indirect reports, without manually sharing each record. What should the consultant recommend?
A) Public Group sharing only
B) Role Hierarchy
C) Manual sharing rules on each record
2. Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How should the consultant meet this requirement?
A) Use Einstein Lead Scoring.
B) Use Lead Conversion Reporting.
C) Create Cadence Steps.
3. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later. What should a consultant do to ensure clean leads for the marketing reps?
A) Create a Validation Rule to find duplicates.
B) Run a duplicate job with a Matching Rule.
C) Create a formula field on Lead for duplicates.
4. The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead. What should the consultant do to help marketing improve the process?
A) Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.
B) Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
C) Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
5. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data. What is a justification for using AppExchange data services?
A) To activate customizable sales forecasting and lead scoring
B) To create customer segments with personas and scoring
C) To use Salesforce Surveys to update customers' data
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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