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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
| OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A company needs to create an OmniScript with three steps.
Step 1: Enter customer details
Step 2: Select a product
Step 3: Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
A. Integration Procedure Action between Step 2 and Step 3
B. Integration Procedure Action inside Step 3
C. DataRaptor Post Action inside Step 2
D. DataRaptor Post Action between Step 2 and Step 3
Question 2
Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce. According to best practice, what data source should be used?
A. Integration Procedure
B. DataRaptor Extract
C. Streaming API
D. REST
Question 3
Which OmniScript element can be used to retrieve data from more than one source?
A. Calculation Action
B. Integration Procedure Action
C. Matrix Action
D. DataRaptor Extract Action
Question 4
A stakeholder insists on using a single massive OmniScript to handle Sales, Service, and Billing inquiries to "simplify maintenance." What risk does this monolithic approach introduce?
A. Reduced number of components in the org.
B. Improved performance due to caching.
C. Complexity in branching logic, difficulty in testing, and slower load times.
D. Easier maintenance as everything is in one place.
Question 5
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
A. DataRaptor Post Action
B. Radio
C. DataRaptor Transform Action
D. DataRaptor Extract Action
E. Select
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A,B,E |
