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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Donations and Fundraising Management | 20% | - Recurring Donations (Recurring GAU) - Opportunity and GAU Configuration - Grant Management - Payment Methods and Processing - Donation Management - Donations Batch Processing |
| Analytics and Reporting | 15% | - Custom Report Types - Nonprofit Reporting Templates - Rollup Summary Fields - Success Metrics Definition - Reports and Dashboards for Nonprofits |
| Constituent Management | 20% | - Contact and Organization Records - Relationships and Groupings - Segmentations and Campaigns - Household Management - Affiliations and Memberships |
| NPSP Configuration and Development | 25% | - Data Model Design for Nonprofits - Account Model Configuration - Relationships Management - Contacts and Households - Affiliations Configuration - NPSP Settings and Preferences |
| Solution Design and Implementation | 20% | - NPSP Best Practices - Integration with External Systems - Customization vs Configuration Decisions - Requirements Gathering - User Adoption and Training Planning - Data Migration Strategies |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
Question 1
A nonprofit is embarking on an organization implementation to replace numerous outdated systems. A consultant recommends establishing a Lean Governance Framework to ensure compliance, assess risk, and roll out a successful implementation for all users.
Which component is a key process of the Lean Governance Framework?
A. End user management
B. Executive buy-m
C. Software Development Lifecycle
D. Power user feedback
Question 2
A user has reported an error when trying to merge two contacts using NPSP Contact Merge tab.
Which two issues are the likely cause of the problem?
Choose 2 answers
A. The contacts must be in the same household to merge.
B. A unique external Id was kept from the non-master contact.
C. The user needs to have delete access to the contacts being merged.
D. The NPSP Duplicate Rule was set to Warn instead of auto-merge.
Question 3
A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign. Which two steps should be taken to accomplish this?
A. Populate the Primary Campaign Source field on the Opportunity record
B. Upload a list of all donors as Campaign Members using the Data Import Wizard
C. Create a trigger that automatically adds any donor as a Campaign Member
D. Enable the Automatic Campaign Member Management in NPSP settings
Question 4
A nonprofit wants its staff to spend most of their time in Salesforce. but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce.
How should the consultant integrate these applications?
A. Configure External Objects
B. Implement Salesforce Canvas
C. Configure External Data Sources
D. Implement Distributed Marketing
Question 5
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who give to the nonprofit organization. The organization uses the Household Account model with Address Management.
Which object and address field should the associate use when building the report?
A. Contact; Mailing Address
B. Account; Shipping Address
C. Contact; Other Address
D. Account; Billing Address
Solutions:
| Question 1 Answer: C | Question 2 Answer: B,C | Question 3 Answer: A,D | Question 4 Answer: B | Question 5 Answer: A |
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