ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:

• Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.

ITILFND Test Details

In the actual test, exam-takers will have 40 questions formatted in multiple choices and they are to answer them in 1 hour. Also, the ITIL ITILFND test has a passing score of 65% and costs $383 in the USA. In the next section, we will look into the study books to use so that you can attract the indicated passing score. Commonly, the books are a pre-eminent aspect of the exam as they enable comprehension of the varied objectives designed for the final test. For the ITILFND, candidates need to satisfy fixed learning outcomes that include:

Competence in addition to training.
Technology as well as architecture;
Generic concepts in addition to definition;
The practice known as service management;
Service lifecycle associated with ITIL;
Key principles as well as models;
Selected roles;
Selected functions;

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EXIN ITILFND Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	29%	- Key Practices 1. IT Asset Management 2. Service Desk 3. Incident Management 4. Service Configuration Management 5. Monitoring and Event Management 6. Change Enablement 7. Deployment Management 8. Problem Management 9. Continual Improvement 10. Supplier Management 11. Service Level Management 12. Information Security Management 13. Release Management 14. Relationship Management
The Service Value Chain	10%	- Service Value Chain Activities 1. Improve 2. Deliver and Support 3. Plan 4. Design and Transition 5. Obtain/Build 6. Engage
The ITIL Service Value System	16%	- Service Value System Components 1. Governance 2. Service Value Chain 3. Continual Improvement 4. Practices 5. Guiding Principles
ITIL Guiding Principles	15%	- Guiding Principles 1. Optimize and Automate 2. Focus on Value 3. Progress Iteratively with Feedback 4. Keep It Simple and Practical 5. Start Where You Are 6. Collaborate and Promote Visibility 7. Think and Work Holistically
Key Concepts of Service Management	22%	- Service Management Concepts 1. Products and Services 2. Value and Value Co-Creation 3. Organizations, Service Providers, Service Consumers and Stakeholders 4. Outcomes, Costs and Risks 5. Service Relationships
The Four Dimensions of Service Management	8%	- Four Dimensions 1. Information and Technology 2. Organizations and People 3. Value Streams and Processes 4. Partners and Suppliers