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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?
- A. Assured conformance
- B. Fast development
- C. Resilient operations
- D. Co-created value
Correct Answer: D 🗳️
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An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
- A. By leveraging infrastructure as code to speed up development
- B. By using blue/green deployments to minimize the impact of changes
- C. By using continuous integration/continuous delivery techniques
- D. By iteratively moving application functionality to microservices
Correct Answer: D 🗳️
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An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?
- A. Prevention
- B. Detection
- C. Integrity
- D. Correction
Correct Answer: A 🗳️
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Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based
- A. 1 and 4
- B. 3 and 4
- C. 2 and 3
- D. 1 and 2
Correct Answer: A 🗳️
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A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
- A. Loosely coupled architecture
- B. Technical debt
- C. Continuous integration
- D. Chaos engineering
Correct Answer: B 🗳️
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