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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Identifying customer needs and pain points |
| HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Planet Partners recycling program - Sustainability and environmental impact - HP Instant Ink and subscription services |
HP Selling HP Supplies 2020 Sample Questions:
1. How does the HP Planet Partners program protect the world's environment?
A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
D) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
2. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Non-HP cartridges (ail prematurely 70% of the time.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
3. What should you focus on when proposing the best HP printing supplies solution for your customers?
A) technology, science, and industry leadership
B) speed, color brilliance, and duplexing capabilities
C) cost, downtime, and total cost of ownership
D) quality, sustainability, indoor air quality, and security
4. How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
A) HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
B) HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
C) HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
D) HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A,D |
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