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SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Service Cloud Certification Exam Details:
| Passing Score | C_C4H510_04 - 63% |
| Schedule Exam | SAP Training |
| Exam Price | $550 (USD) |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Code | C_C4H510_04 |
| Number of Questions | 80 |
| Reference Books | C4H440, C4H510 |
| Level | Associate |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Duration | 180 mins |
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Topic 2: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Topic 3: User Management | 8%-12% | - Notification process configuration - Data restrictions and access control - Business roles and user setup |
| Topic 4: Service Business Process | 8%-12% | - Service ticket lifecycle - Time recording and fulfillment - Service levels and categories - Work distribution rules |
| Topic 5: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 6: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 7: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 8: Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Topic 9: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 10: Data Management | 8%-12% | - Data migration templates - Master data handling - Mass data maintenance |
| Topic 11: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
