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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Designing Usability Tests | - Test participants and user profiles - Test objectives and scope definition - Test scenarios and task design |
| Topic 2: Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
| Topic 3: Fundamentals of Usability | - Usability concepts and definitions - Human factors in software usage - User experience (UX) principles |
| Topic 4: Usability Evaluation Methods | - User observation and feedback methods - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) - Cognitive walkthrough |
| Topic 5: Analysis and Reporting | - Defect reporting and UX reporting - Interpreting usability findings - Usability metrics (effectiveness, efficiency, satisfaction) |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question 1
Which of the following is a principal task of the usability test moderator role?
A. Create a survey plan
B. Define testing tasks
C. Write a usability test plan
D. Log usability problems
Question 2
What is the System Usability Scale (SUS)?
A. A requirement on the usability of a component of system
B. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
C. A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
D. Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
Question 3
The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
A. The report misses a description of the evaluation method
B. The report misses positive findings
C. The report is too long
D. The report makes use of usability jargon
Question 4
Which of the following is a key activity in a usability test session?
A. Moderate the usability test
B. Talk to the participant during the completion of a task
C. Test the set up and modify the test script if needed
D. Extract usability findings and recommendations
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A |
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