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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What would be included as part of a central process when applying Lean principles to health care?

A) Value stream mapping
B) Mystery shopping
C) Experience diagramming
D) Community interviewing

2. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The attending physician, pulmonologist, immunologist, and cardiologist
B) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider
C) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
D) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant

3. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The attitude of the patient ' s family toward the patient
B) The patient ' s attitudes, preferences, and personal values
C) The clinician ' s personal attitudes, preferences, and personal values
D) The patient ' s attitudes about the diagnosis, care, and treatment

4. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?

A) Departments that receive the highest number of survey returns
B) Departments that focus on medical patients
C) Departments that focus on ICU patients
D) Departments that receive the lowest amount of survey returns

5. What are the steps of the PDSA cycle?

A) Prepare, direct, sustain, activate
B) Plan, do, study, act
C) Prioritize, delegate, select, assess
D) Perceive, design, scale, adapt

Solutions: