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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.

2. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.

A) Select whether it is mandatory
B) Select a template
C) Select a record form the linked object
D) Select a linked object

3. Which Checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A) iSignature
B) File Library
C) Picker
D) Formula
E) Status

4. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

A) Assign user groups to users.
B) Assign users to permission.
C) Assign user groups to permissions.
D) Assign permissions to used groups

5. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.

A) Windows phone
B) Android
C) iOS
D) Windows desktop
E) Blackberry

Solutions: