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BlackBerry BCP-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - Device reset and service restoration procedures - Common BIS connectivity issues |
| Topic 2: Device Configuration and Support | - Device setup and connectivity troubleshooting - Service books and provisioning updates - Network configuration (GPRS/EDGE/3G depending on device era) |
| Topic 3: BlackBerry Internet Service Messaging | - Push email mechanisms - Email account integration |
| Topic 4: BlackBerry Internet Service (BIS) Fundamentals | - BlackBerry device activation and provisioning - Email and messaging synchronization - BIS architecture and service components |
| Topic 5: Security and Account Management | - Device security policies and limitations - BlackBerry ID and service authentication |
