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Salesforce Arch-302 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery and Customer Success	27%	- Validate architecture, systems of record, and risks - Facilitate customer engagement and requirements gathering - Define success criteria and implementation roadmap
Topic 2: Functional Capabilities and Business Value	7%	- Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes - Evaluate product features and business outcomes
Topic 3: Architecture Design	18%	- Design multi-cloud solution architecture - Address security, compliance, and data residency requirements - Illustrate interactions between Salesforce clouds and third-party systems
Topic 4: Integration Strategy	23%	- Evaluate tools, middleware, and custom development needs - Design secure, scalable, and high-performance integrations - Select integration patterns and APIs
Topic 5: Data Models and Management	25%	- Manage data quality, migration, and lifecycle - Plan data integration, synchronization, and governance - Define data models and relationships across systems

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

A. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
B. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
C. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
D. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.

Reveal Solution Discussion 0

Correct Answer: A,C 🗳️