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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels |
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
Avaya Oceana® Solution Support Sample Questions:
1. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A) Avaya Oceana Workspaces relies on CM for authentication and authorization.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.
2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A) OCP cluster
B) Common Component cluster
C) Each cluster
D) UAC cluster
3. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) Eke6 qw3S2K-NyAKSJny6A
D) PfPex14xShrmrqt2A8E7eIw
4. Which statement about Avaya Oceana CSC and ACS integration is true?
A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC uses AES to control and monitor Session Manager voice calls and resources.
5. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A) Choose Import Mode: Initial (run every time for synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Initial (only for Initial synchronization)
D) Choose Import Mode: Sync (run every time for synchronization)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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