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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
C) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
D) This sets the ports used by the IP Office for the Real Time Protocol (RTP).

2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) one-X Portal
C) IIS
D) Contact Store
E) Voicemail Pro

3. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) Avaya phones
B) IP Office System Monitor
C) VoiceMail Pro Client
D) System Status Application (SSA)
E) IP Office Manager

4. Which tool should be used to reduce conflicts within the SCN?

A) Extension Renumber
B) Unique User Names Tool
C) Line Renumber
D) MSN Configuration

5. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
D) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.

Solutions: