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Certification Level
It's important to note that the A+ is an entry-level certification that addresses fundamental IT concepts at their most basic state. This certificate is opted by many candidates to successfully launch their careers in IT.
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Operational Procedures
Operational procedures include a wide range of subtopics that are extracted from the following knowledge areas:
- The processes involved in addressing privacy, prohibited activity, policy, and licensing concepts;
- Basic safety procedures;
- The implementation of basic change management best practices;
- Remote access technologies;
- Comparing and contrasting IT best practices relating to documentation types;
- Environmental impacts and the right controls;
- Basic scripting concepts;
- Disaster recovery and prevention techniques;
- The adoption of the right communication skills and professionalism.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
Operating Systems
This topic summarizes the skills that you will need to compare and contrast the features of Microsoft Windows versions and popular operating system types and their functions. It also covers the general considerations during OS installation and common upgrade methods, Microsoft command-line tools, Windows control panel utilities, and the basic concepts of installing and configuring applications among the rest. Also, in this domain, you will get to know more about Windows patch management including the one in macOS and Linux, disk utilities, and backups.
CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 23% | - Professionalism and communication - Basic scripting and remote access - Disaster recovery and backup - Licensing, privacy, and policy compliance - Change management and documentation - Safety procedures and environmental controls |
| Software Troubleshooting | 26% | - Troubleshoot Windows OS issues - Troubleshoot mobile OS and apps - Use troubleshooting methodologies - Diagnose application problems - Resolve security-related software issues |
| Operating Systems | 27% | - Compare and contrast OS types and purposes - Install and configure Windows OS - Configure macOS, Linux, iOS, and Android - Use Windows tools and command-line utilities - Set up and support client applications - Manage storage, file systems, and drivers |
| Security | 24% | - Secure mobile devices - Configure authentication and access control - Detect, remove, and prevent malware - Data destruction and disposal - Implement SOHO network security - Summarize security best practices |
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